We work with your brand to build custom assessment criteria, which can include:
- Customer Service/Service Quality: We evaluate how effectively your staff engages with customers and guests, delivering on your specific brand promise.
- Cleanliness and Conditions: Our team assesses overall location cleanliness and conditions, identifying areas requiring improved processes, products or investment.
- Facility Guidelines: We look at front and back of house décor and fixtures, assess against required brand design standards and review overall location maintenance and upkeep.
- Product Merchandising and Displays: We assess your product placement and displays, reporting on their alignment with your brand's vision and how effectively they showcase your offerings to engage your customers.
- Curb Appeal: We evaluate your spaces to ensure they embody your brand's essence, leaving a lasting impression on your customers.
- Menu and Branded Program Compliance: We verify that your menus and branded programs adhere to your brand-specific guidelines, and that new items, products and services are being rolled out and delivered properly to promote a consistent and reliable experience.
- Inventory and Stock: We assess your inventory management practices, helping you to confirm that the right products are available at the right times to meet customer demand.
- Staff Uniforms and Hygiene: We provide insight on your staff's uniform and hygiene practices, helping you to ensure your brand standards are being upheld.
- Marketing and Advertising: Our experts evaluate your in-unit marketing and advertising materials, checking that they are updated to reflect your brand's current promotions and campaigns.
